I booked a pedicure online for the Westbrook location on Valentine’s Day at 5:15 PM and received a confirmation email. When I arrived, the doors were locked. I called, and the staff told me there was no appointment. It seems they sent staff home and canceled bookings without notifying customers. To make matters worse, I later received an automated email asking if I enjoyed my visit, along with a 10% discount. Unfortunately, I won’t be returning. Extremely disappointing and unprofessional.